Our Customer and Quality Policy
Aiming at service excellence, ATC GROUP tries to create urgent solutions by
handling customer complaints in a fair and impartial manner. Customer
complaints are the most important step towards excellence…
The solutions produced are implemented as soon as possible without creating
material and moral problems within the framework of customer satisfaction.
To keep the satisfaction at the highest level and to be able to realize
this by providing our services at low costs in the International Transportation
sector in which we operate, meeting the needs of our customers in a timely and
accurate manner,
- To meet customer needs on
time,
- To inform the customer in
detail about the service to be offered,
- To provide a working
environment in which our employees at all levels will be happy by ensuring
their participation in the service and management,
- To keep the training level of our staff at the highest level
- It is the Quality Policy of
our company to ensure continuous improvement at every point by complying with
the requirements of the quality management system.